Refund policy

We offer a 30-day return policy, which means you have 30 days from the day you receive your item to return it.

For all returns, we will charge you a 10% handling fee of the original order amount when you refund your order.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags attached, and in its original packaging.

To request a return, you can contact us at info@momoplantstore.com or through our website inbox.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any return questions, you can always contact us at info@momoplantstore.com.

Damage and Issues
Please inspect your item upon receipt, and if it is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it.

Exceptions/Non-Returnable Items
Some types of merchandise cannot be returned, such as accessories, perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you receive the item you want is to return your existing item and purchase a new item separately once your return has been accepted.

Refunds
Once we receive and review your return, we will notify you if your refund has been approved. If approved, you will automatically receive your refund to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and credit your refund.
If your return has been more than 15 business days, please contact us by email at info@momoplantstore.com.